Privacy Policy

Introduction

OdVitality is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms
• Subscribe to our newsletter or communications
• Place orders or make enquiries about products
• Contact us directly via email or phone

This information may include: name, email address, phone number, postal address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Process orders and manage transactions
• Send you information about products and services
• Improve our website and user experience
• Comply with legal obligations and protect our rights
• Analyse website usage and trends

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that assist us with business operations
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to our processing of your data
• Rights related to automated decision-making: Rights regarding automated decisions and profiling

To exercise any of these rights, please contact us at [email protected].

Cookies

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

OdVitality
41 Royal Avenue, Belfast BT1 1FD, United Kingdom
Phone: +44 28 9026 7451
Email: [email protected]

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.